Support
If your question is not here, write to us; we answer as soon as we can.
Contact
Email: support@appwenn.com
Questions
How much battery does it use?
Our target is at most 60% of the battery over an 8-hour ski day. Batteries drain faster in the cold; at 20% battery mode turns on by itself and the screen gets simpler. With a watch on, the watch records and the phone works less.
Do I need a watch?
No. With a watch on, the watch records and adds your heart rate; without one, the same recording happens on the phone.
Who sees my location?
Your live location is shared only while you record, and only with the groups you are in; you can turn it off for each group. Live locations are not stored on the server. When you call for help, your location goes to the people the call is sent to.
Is it free?
Downloading and using Falline is free. If a paid feature comes later, it will be stated clearly in the app and on the store page.
Which resorts are there?
Maps of ski resorts around the world come from OpenStreetMap and OpenSkiMap data; if yours is missing, tell us. Panorama and some details are available at selected resorts.
Does it work without internet?
Yes. Recording works offline and the data is sent when you are connected again. Download a resort's map beforehand and it opens offline on the mountain.
How do I delete my account?
In the app: Profile › Settings › Account and my data › Delete account and all data. Your account and all your data are deleted right away. Step by step on the account deletion page.
Does fall detection catch every fall?
No. It may miss an accident or raise a false alarm; it depends on the phone's sensors and the mobile network. Falline is not an emergency service. In an emergency, call the official emergency number.
Why did my recording stop?
If location permission is not set to “Always”, or the phone closed the app to save battery, recording can stop. Set Falline's location permission to “Always”. On Android, exclude Falline from battery optimisation.
Can I download my data?
Yes. Profile › Settings › Account and my data › Download my data. When it is ready, a download link is sent to your email.
How does the radio room work?
Join your group's radio room, hold the button and talk, release to stop. One person talks at a time. You can mute incoming voice and stay in the room.
Resort info is wrong. What can I do?
Use “Report a problem” in the resort screen's menu in the app. You can report a lift name, its status or a slope error there.
How do I add my event?
Fill in the “Send your event” form on the home page. We write back by email after the review.